> For the complete documentation index, see [llms.txt](https://doc.lockerprotocol.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.lockerprotocol.com/help/troubleshooting.md). # Troubleshooting The usual problems and the fix for each. ## Camera | Symptom | Fix | | ---------------------------------------------------- | ------------------------------------------------------------------------------------------- | | *The camera cannot ask for permission in this panel* | Click **Continue in a tab**, allow the camera there once. | | *Camera access is blocked for this extension* | Browser site settings for the extension → Camera → Allow. Then retry. | | Black preview | Another app holds the camera (video call), or the laptop's camera switch is off. | | Vault: *Camera Permission Denied* | Phone settings → the browser (Safari / Chrome) → Camera → Allow. Tap **Retry Permissions**. | ## QR codes | Symptom | Fix | | -------------------------------------- | -------------------------------------------------------------------------------------------------------------------- | | Scan never completes | Hold still, closer, more screen brightness. Extension: **Larger QR** / **Slow down**. Vault: **Present fullscreen**. | | *That QR does not answer this request* | You showed an old signature. Restart the request and sign again. | | *That code could not be read in full* | Present it again, slowly, whole code in frame. | | *Unsupported QR request type* (Vault) | Update the Vault (reconnect once, load, back offline). | | *Address not recognized* (Vault) | The request is for an account this Vault does not hold. Check which Vault / account. | ## Vault | Symptom | Fix | | ------------------------------------------ | ------------------------------------------------------------------------------------------------------ | | Red **INTERNET DETECTED** banner | Turn airplane mode on, Wi-Fi and Bluetooth off. | | **OFFLINE COPY INCOMPLETE** | Reconnect once, keep the Vault open a minute until **Offline copy ready**, go back offline. | | Opens in the browser, not as an app | Use the home-screen icon, not the link. | | *Incorrect order!* when verifying words | Read the paper again. If the paper is wrong, go back and rewrite it. | | *Cannot decrypt this entry* in the journal | The master password changed after that entry. Accounts are unaffected. | | Locked out | See [Lock screen & forgot password](/vault/lock-screen-and-reset.md). 50 wrong tries erase the device. | ## Extension | Symptom | Fix | | -------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------- | | *The wallet's background service is not answering* / *The extension was updated* | Click **Reload** (or reload it from `chrome://extensions`). | | Blank page after a signature on a translated site | Browser translation crashed the page. Disable translation for that site and reload. | | *Offline - showing the last known data* | Check your connection; balances refresh when it is back. | | *Not enough {symbol} to pay the network fee* | You need a little of the network's coin (ETH, POL, BNB…) even to send a token. | | *This request has expired. Start again from the popup* | Too long between QR and signature. Redo the action. | | Wrong wallet answers a MetaMask button | Two wallets fight for `window.ethereum`. Disable the other extension for that site. | | *Too many attempts. Try again in {time}* | Wait; the lock throttles wrong passwords. | | Balances or prices look stale | **Settings → Clear caches**, then refresh. | ## Hyperliquid | Symptom | Fix | | ---------------------------------- | ----------------------------------------------------------------------------------------- | | *Your trading agent expired* | **Renew** with one Vault scan. | | *Wallet locked: unlock to trade* | Unlock the extension. | | *Connection lost - figures frozen* | Reconnect before acting. | | *Not enough margin on {dex}* | [Transfer margin to that DEX](/browser-extension/hyperliquid-perps/transfer-to-a-dex.md). | Still stuck? [Contact & community](/help/contact.md). --- # Agent Instructions This documentation is published with GitBook. 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